Appogee Leave : Troubleshooting the Google Team Calendar

This can only be accessed by HR Admins and Administrators.

 

If you are experiencing issues with the Google Team Calendars on Appogee Leave, please refer to the following checklist :

 

1. Update the ACL (Access Control List), If you have recently modified the team managers or the team members of a team, you may need to update the ACL in order for the new changes to sync across to the team. In order to complete this action, please undertake the following steps (see here):

 

Appogee Leave > HR ADMIN > Google Team Calendar > Click on the specified calendar > Click "Update ACL" box > Save

 

2. Check Sync Settings, If the Google Team calendar is not showing specific absence requests that you wish to show, please undertake the following steps to specify what the calendar should show (see here) :

 

Appogee Leave > HR ADMIN > Google Team Calendar > Sync Settings tab > Select the requests that should be displayed in the calendar > Save

 

3. Retry the sync requests, If the Google Team Calendar is not syncing all the requests from Appogee Leave, please undertake the following steps to retry (see here) :

 

Appogee Leave > HR ADMIN > Google Team Calendar > Click "Logs" button >Sync Requests tab > Click "Retry All"

 

4. Run a Diagnosis, In order to establish what the issue may be for the Google Team Calendar not working as it is expected to work, please undertake the following steps to run a diagnosis test (see here) :

 

Appogee Leave > HR ADMIN > Google Team Calendar > Click "Logs" button > Diagnosis tab > Click "Start Diagnosis" button > Specify a user's email address > Check the "Server Response" is all "OK"

 

5. Check Access Settings, If the Google Team Calendar is not showing for specific users, please undertake the following steps to authorize access (see here) :

 

Appogee Leave > HR ADMIN > Google Team Calendar > Click on a calendar > Access Settings tab > Select the users from the drop box > Save

 

6. Google Calendar Settings, If all the settings on Appogee Leave are correct, as stated above. Please check the calendar settings on Google Calendar, by accessing https://www.google.com/calendar and undertaking the following steps (see here) :

 

Google Calendar > My Calendars (left side of screen) > Click drop down tab > Settings > Click on calendar > check all details in "calendar settings" and "share this calendar" tab are correct > Save any changes

 

7. iCal URL link, If all of the above are correct on Appogee Leave and on Google Calendar settings, if there is a minimal amount of users still unable to access their Google Team Calendar, there is an option of manually adding the team calendar to a specific users Google Calendar. This is the also the method of adding the calendar for a person outside of the system. This can be done by undertaking the following steps (see here) :

  • Copy the iCal link - Appogee Leave > HR ADMIN > Google Team Calendar > Click on calendar > Main Details tab > Copy iCal link

 

  • Paste link on Google Calendar - Google Calendar > Other Calendars (left side of screen) > Click drop down tab > Add by URL > Paste iCal URL link > Click "Add Calendar" > Save*

 

* This may take up to 12 hours to show in the users "other calendars" dashboard.

 

If you have undertaken steps 1 to 6 (step 7 is optional) and the issue is unresolved, then please contact the Appogee HR Support Team for further guidance.

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments