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Why can't I reset my password?

We've recently updated our password policy to make access even more secure. When you try to reset your password, you may be given the below error: 

Please make sure your new password includes at least: 

  • 1 capital letter
  • 1 lowercase letter
  • 1 number 
  • 1 of these special characters: 
    • # $ ^ + = ! * ( ) @ % &

Note that we never store your password, only a hashed representation of it.  We do not specify a maximum length for your password.

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